Journal of Civic Education

Mewujudkan Layanan Publik yang Adil dan Inklusif: Kendala Bahasa dan Etika Kewarganegaraan Birokrasi

Jefri Al Kausar — 2025-11-17

The challenge of language barriers in Indonesian public service interactions is discussed in this article regarding technical communication failure and critical issue of bureaucratic ethics and the violation of civil rights. The study asserts that problems such as rigid bureaucratic language, inaccessible channels, and unaddressed public feedback constitute a systemic failure of the public service apparatus to uphold principles of inclusive public service and non-discrimination. Employing a Systematic Literature Review (SLR) methodology, which involved screening publications from the Scopus and Sinta databases (2020–2025), the research protocol was designed to be systematic and reproducible. The synthesis of findings reveals that these operational shortcomings are not merely technical failings but are instead a clear manifestation of a deficiency in the Civic Virtue of civil servants, who bear the ethical responsibility to bridge multicultural differences rather than perpetuate exclusionary practices. The study concludes by underscoring the urgent necessity for bureaucratic paradigm reform, specifically recommending the mandatory development of a Civic Ethics Curriculum for civil servants that explicitly cultivates the values of inclusivity, public empathy, and a comprehensive awareness of citizens' rights within a diverse, democratic context.

Hukum sebagai Pilar Demokrasi dalam Perspektif Hak dan Kewajiban Warga Negara

Giska Safitri — 2025-11-18

This article aims to examine how law strengthens democracy through the principles of justice, political participation, and the protection of human rights. The study employs a systematic literature review combined with bibliometric analysis to map research trends, identify influential authors, and outline future directions in this field. Data sourced from the Scopus database were analyzed using VOSViewer to visualize citation networks, author collaborations, and keyword relationships. The findings indicate that democracy, human rights, and the rule of law constitute central and strongly interconnected themes, while governance and democratization serve as complementary dimensions. These results highlight a shift in research focus and the growing prominence of interdisciplinary approaches that integrate ethics, technology, and global governance. By synthesizing existing knowledge and mapping the intellectual landscape, this study offers a comprehensive understanding of the role of law in sustaining democracy and provides guidance for the development of future research.

Implementasi Kebijakan Program Pasar Pangan Segar Aman (Pas Aman) dalam Meningkatkan Keamanan Kualitas Pangan di Pasar Alai, Padang

Helena Yolanda Putri — 2025-11-25

This research examines the implementation of the Safe Fresh Food Market Program (PAS AMAN) policy as an effort to enhance food quality and safety at Alai Market in Padang Utara District, Padang City, while also identifying the key factors that support and hinder its execution. The PAS AMAN initiative is a government program designed to promote traditional markets that are clean, healthy, and capable of supplying fresh and safe food to consumers. Adopting a qualitative descriptive approach, this study gathered data through interviews, observations, and documentation involving the West Sumatra Provincial Food Agency, the Padang City Food and Health Offices, market authorities, and traders. The findings reveal that the implementation of PAS AMAN at Alai Market has progressed fairly well, supported by a strong legal foundation, effective coordination among institutions, and increased trader awareness regarding food safety. Nonetheless, several challenges persist, such as limited facilities, inadequate understanding among some traders, and long-standing practices that are difficult to change. Based on Van Meter and Van Horn’s policy implementation framework, the program’s effectiveness is determined by factors including the clarity of policy objectives, adequacy of resources, communication among implementing bodies, socio-economic conditions, and the attitudes of policy executors. Therefore, to maximize the program’s outcomes, continuous outreach, improved facilities, and sustained guidance are essential.